The case explained in the video · 00:22–00:50
Augusto Méndez explains that Klozer had shipment processes that required manual responses. He describes how ZaTek worked to centralize that management in Slack, with a summary and information organized in one place to review operations.
The client and its operations
Klozer provides logistics and parcel delivery services. Its public website includes tracking using a shipment or order number. ZaTek’s work described in this case focuses on organizing shipment management.
Before: manual responses about shipments
Klozer had shipment processes that required manual responses from its team. This was the starting point for the work Augusto Méndez describes in the video.
ZaTek’s work: centralizing management in Slack
The ZaTek team worked with Klozer to bring that process into its Slack and organize the information in a summary. The focus was a specific part of its shipment operations.
A summary for reviewing operations
Information was organized in one place so the team could review what was happening in the operation.
Common questions
What process did ZaTek work on with Klozer?
Shipment management processes that required manual responses from the team. The work focused on centralizing that management in Slack.
What information could the team review?
A summary with information organized in one place to review what was happening in the operation, as Augusto explains in the video.